Ask the Expert – How do I choose the right lettings agent for my property? 

13 Oct Ask the Expert – How do I choose the right lettings agent for my property? 

Q:  How do I choose the right lettings agent for my property? 

A:  A property is a massive investment, and you need to know that yours will be looked after, so we’ve put together a checklist of things to ask prospective agents, to help you make an informed decision.  

1.Reviews 

Before you even speak to any agents, check out their online presence and reviews. Do they have a website, is it professional, and do they encourage reviews? A bit of due diligence and reading feedback from actual customers based on their personal experience of an agency is always a good starting point. Once you’ve done that and perhaps narrowed down your options, ask them some questions.  

2.  How long have they been in the lettings business? 

Experience is invaluable in this industry, so it’s important to enquire about the letting agents’ history and experience. A proven track record can help to provide you with confidence and peace of mind. 

3. How much local knowledge do they have? 

Next, ask about their knowledge of the local rental market. A deep understanding of the local area, rental trends and average rental values is crucial for setting the right rental price and attracting suitable tenants. Their expertise in their specific market is a significant asset. 

4. How will they market your property? 

Ask the lettings agent about the techniques they employ to market properties. Enquire about the online platforms they use, the property portals they list on and any additional promotional methods they utilise. A comprehensive marketing approach will maximise the exposure and attract potential tenants. A reputable agency will have a list of suitable tenants looking for a property at any given time. 

5. How do they reference tenants? 

Tenant selection is vital for a successful tenancy. Ask the lettings agent about their tenant screening process and enquire about the criteria they use such as credit checks, references and income verification. A thorough screening process minimises the risk of problematic tenants and increases the chances of finding trustworthy individuals or families to occupy your investment.  

6. What are their fees? 

Financial considerations are important so ask about their fees, including any upfront costs, management fees and renewal fees. It’s crucial to understand the financial commitment involved before signing any agreements with them. Also clarify the duration of the contract and any termination clauses. 

7. How will they manage your property? 

Let’s not forget about property maintenance and repairs. Enquire about their approach to property maintenance, ask about their network of trusted contractors, their process for obtaining quotes and their expected response time for repairs. A reliable agent will handle maintenance efficiently, ensuring your property remains in good condition. 

8. How can they help you with any disputes? 

Lastly, enquire about their process for handling tenant issues and disputes. These situations may arise during the tenancy so it’s essential to understand how the lettings agent handles them. Ask about their communication methods, mediation strategies and how they handle rent arrears or breaches of tenancy agreements. Clear and effective conflict resolution is essential for a harmonious landlord and tenant relationship. 

Take the time to find a reliable and competent professional who will take care of your property and your tenants. Asking these questions will help you to select the right letting agent and ensure a successful partnership throughout the rental process.